This chart shows the methods by which the client or Financial Professional may request account services and account maintenance tasks. Any authorized signer on the account may submit any type of request. A Financial Professional assigned to the account may submit requests only as described below. Note: “LOI” refers to signed Letter of Instruction which has been signed by any authorized signer or the Financial Professional where specified below.
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Request Type
|
Client
|
Financial Professional
|
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Demographic Updates, e.g., name, address, phone, email address
|
Online Banking (excludes name update)
Verbal to Bank
LOI
Form
Name updates require additional documentation of the legal name change.
|
Verbal to Bank
LOI
Name update requests are not authorized.
|
|
Change Third-Party Statement Recipient
|
Verbal to Bank
LOI
Form
|
LOI
Form
|
|
Check Order
|
Online Banking (Deposit Account only)
Verbal to Bank
LOI
(LOI is needed if mailing to a different address)
|
Verbal to Bank
LOI (provided no address change was processed within 30 days of request; mailing of checks to an alternate address is not authorized)
|
|
Check Copy
|
Verbal to Bank
LOI
|
Verbal to Bank
LOI
(provided no address change was processed within 30 days of request)
|
|
Request Debit Card
|
Verbal to Bank
LOI
|
Verbal to Bank
LOI
(provided no address change was processed within 30 days of request)
|
|
Cancel Debit Card
|
Verbal to Bank
LOI
|
Verbal to Bank
LOI
|
|
Statement Copy
|
Verbal to Bank
LOI
|
Verbal to Bank
LOI
|
|
Stop Payment on a Check
|
Online Banking
Verbal to Bank
LOI
Form
(must follow up with Form within
14 days otherwise order is not binding upon Bank)
|
Verbal to Bank
LOI
(client must follow up with Form within 14 days otherwiese order is not binding upon Bank)
|
|
Stop Payment on ACH/Online Bill Pay
|
Form
|
Not Authorized
|
| Cancel Stop Payment |
LOI |
LOI
|
| Treasurer's Check |
LOI
|
Not Authorized |
|
Wire Transfer
|
Verbal to Bank
(must have Standing Wire Instructions on file with Bank)
Form (Choose one):
Domestic Wire Transfer
International Wire Transfer
|
Not Authorized
|
|
Initiate ACH
|
Online Banking
LOI
|
Not Authorized
|
|
Initiate External Funds Transfer
|
Online Banking
LOI
|
Not Authorized
|
|
Internal Funds Transfer
|
Verbal to Bank
LOI
Form
|
Not Authorized
|
|
Remove Inactive Status from Account
|
Verbal to Bank
LOI
|
Verbal to Bank
LOI
|
Close Deposit Account
|
LOI
Form |
Not Authorized |